Terms & conditions

"I", "me" and "rkweb.dev" mean Raunak Pandey, an independent contractor based in India. "You" and "the client" mean the individual, agency or company purchasing development time. Where you are an agency reselling my work, you remain the contracting party and your end client has no direct claim under these terms.

I work as a contractor, not an employee. Nothing here creates a partnership, joint venture or employment relationship, and neither party may hold itself out as an agent of the other.

You are buying development time, not a fixed deliverable, unless a written statement of work says otherwise. Three arrangements are available:

• Hourly — $30/hour, minimum purchase of 40 hours ($1,200). Hours are drawn down as work is logged and can be topped up in further 40-hour blocks.
• Monthly retainer — $25/hour, 160 hours per month ($4,000), invoiced in advance.
• Quarterly subscription — $20/hour, 480 hours across three months ($9,600, or $3,200 per month), invoiced monthly in advance with the rate locked for the term.

A working week is 40 hours and a working month is 160 hours. All figures are in US dollars and exclude any taxes, bank charges or payment-processor fees, which are yours to cover.

Time is logged against the work actually performed and reported to you in an itemised weekly summary. Logged time includes development, debugging, testing, deployment, code review, calls, written updates and any research a task genuinely requires.

Time is recorded in 15-minute increments. I do not bill for my own tooling problems, for fixing defects in my own recent work, or for time spent waiting on your feedback.

Every engagement is white-label by default. That means:

• Commits, documentation and handover notes carry your organisation's name, not mine.
• I will not contact, market to or solicit your end clients.
• I will not publish, screenshot or list your project in a portfolio without your written permission.
• Where you ask me to, I will join client calls as a member of your team.

Confidentiality runs both ways and survives the end of the engagement indefinitely. I am happy to sign your own NDA; where none is provided, this clause applies.

On receipt of full payment for the time in which it was produced, all custom code, templates, database structures and documentation written for you become your property, assigned to you outright and free of any licence back to me.

Two exceptions apply. First, third-party components — WordPress core, plugins, themes, libraries and fonts — remain under their own licences, and you are responsible for holding valid licences for any commercial products used in your build. Second, I retain the right to reuse generic, non-client-specific techniques, helper snippets and know-how in later work; nothing recognisable as your product, data or design will be reused.

To keep work moving you agree to provide, in reasonable time: hosting and staging access, repository access, design files, content, licence keys, and a single named person who can approve decisions.

Where work stalls because access or approval is outstanding for more than ten working days, I may pause the engagement and reassign the capacity. Retainer and subscription fees for a paused period remain payable, because the capacity was reserved for you.

I work to North American, European and Australian business hours: mornings for AEDT, afternoons for CET, evenings for EST and CST. Calls are scheduled in your timezone.

Estimates are returned within one working day. On the monthly retainer and quarterly subscription you get a priority queue and same-day replies on working days. Nothing here is a guaranteed uptime or response SLA unless separately agreed in writing.

Hourly blocks are paid in full before work begins. Retainer and subscription fees are invoiced in advance of each month. Invoices are due on receipt unless the invoice states otherwise.

Work may be paused on any account more than seven days overdue, and I may withhold deployment of unpaid work until the invoice is settled. Overdue balances may attract interest at 1.5% per month. Bank transfer fees and currency conversion costs are yours.

Because you are buying time rather than a fixed deliverable, revisions are simply further logged hours. I will flag when a request materially changes the shape or size of the work, and where a written statement of work exists, any change to it will be agreed in writing before I proceed.

Hourly clients may stop at any time; unused hours are handled under the refund policy. Monthly retainers may be ended with 14 days' written notice before the next billing date. Quarterly subscriptions run for their full three-month term; the rate discount is granted in exchange for that commitment.

Either party may end the engagement immediately for material breach, insolvency, or unlawful, abusive or discriminatory conduct. On termination I will hand over all work produced and paid for, in your repository, within five working days.

I warrant that work is performed with reasonable skill and care, and that code written for you is original or properly licensed. I will fix defects in my own work, free of charge, for 30 days after the work is delivered.

That warranty does not cover changes made by others, third-party plugin or core updates, hosting failures, or requests that alter agreed behaviour rather than correct it. Beyond it, work is provided as-is.

To the fullest extent the law allows, my total liability arising out of or in connection with the engagement is limited to the fees you paid in the three months preceding the claim.

I am not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, loss of goodwill or business interruption. Nothing in these terms limits liability for death, personal injury, fraud, or anything else that cannot lawfully be limited. You are responsible for maintaining your own backups.

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction. Before commencing proceedings both parties agree to attempt in good faith to resolve any dispute by discussion for 30 days.

I may revise these terms from time to time. The version in force is the one published here on the date you place an order; changes do not apply retroactively to work already commissioned. Material changes to an ongoing retainer will be notified by email at least 30 days in advance.

Questions about these terms: raunak@rkweb.dev or +91 93480 16171.